Refund and Returns

Returns & Refunds Policy

Active Scent

At Active Scent, customer satisfaction is important to us. Please review our return and exchange policy carefully before making a purchase.

Returns

We accept returns within 7 days of delivery under the following conditions:

• Items must be unused, unopened, and in their original packaging
• Opened or used products are not eligible for return due to hygiene and safety reasons
• Returns requested after 7 days from delivery will not be accepted

Return shipping costs are the customer’s responsibility, unless otherwise determined at our sole discretion. Original shipping fees are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original payment method
• Refund processing times may vary depending on your bank or payment provider
• Shipping fees are non-refundable unless otherwise approved by Active Scent

Exchanges

We offer exchanges within 7 days of delivery, provided that:

• The item is unused, unopened, and in original packaging
• The exchange request is submitted within the eligible time frame

Customers are responsible for all shipping costs associated with exchanges, including return and reshipment fees.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Opened or used products
• Items returned outside the 7-day window
• Products not in original condition or packaging

How to Initiate a Return or Exchange

To request a return or exchange, please contact our customer support team with your order number and reason for the request. All returns and exchanges must be approved before sending items back.

Policy Updates

Active Scent reserves the right to modify or update this policy at any time without prior notice. Final decisions regarding returns, refunds, and exchanges are made at our sole discretion.