Refund policy
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return:
- Items must be new, unused, and unopened
- Items must be in their original packaging
- You must provide a receipt or proof of purchase
To start a return, contact us at:
activescentusa@gmail.com
Please note:
- Returns must be approved before being sent back
- Items sent without prior approval will not be accepted
Return Shipping & Fees
- Customers are responsible for return shipping costs
- A 5% restocking fee will be deducted from your refund
Damages & Issues
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at activescentusa@gmail.com so we can resolve the issue promptly.
Non-Returnable Items
We do not accept returns for:
- Opened or used products
- Personal care goods (including cleaning products once opened)
- Custom or special orders
- Gift cards
- Hazardous or flammable materials
If you’re unsure about your item, feel free to contact us.
Exchanges
We do not offer direct exchanges.
To receive a different item:
- Return your original item (if eligible)
- Place a new order
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must still be:
- Unused
- Unopened
- In original packaging
Refunds
Once we receive and inspect your return:
- You will be notified if your refund is approved
Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since approval, contact us at:
activescentusa@gmail.com